News, Updates, and Special Notices
Pan Disposal News — New Policies in Place
The CVRD has informed us that they are working to confirm the roll-out date of the three-stream service model. At this time, it is estimated to be implemented sometime in mid-2025.
As timelines become clearer, we will update our website to keep you informed. Updates can also be found on: www.planyourcowichan.ca
We are committed to providing the same service until the three-stream service rolls out. As a result, we are adjusting our current policies and billing procedures to make the transition as smooth as possible for our business and customers.
Going forward we will be invoicing all customers to cover collection services until December 31, 2024. We ask that all invoices be paid promptly in full, as chasing overdue accounts is one of the most time-consuming and stressful jobs for our office and drivers.
We will no longer be sending statements or reminders, so please pay your invoice to avoid disruption of services. As our business will end sometime in 2025, we must be diligent and firmer than we have been in our many years of service.
As of January 1, 2025, all customers will be required to use our pay-as-you-go ticket system until the CVRD’s three-stream service commences.
Thank you in advance for your attention to this matter and understanding while we move through this transition.
As always, if circumstances change and you need to cancel service moving forward, as of the date you inform us, we will absolutely send you a refund.
Points to expand on;
Upcoming Service Change. In mid 2025, the Cowichan Valley Regional District (CVRD) will be providing universal curbside garbage, recycle, organics and glass collection to all eligible residents across the whole region.
We will be ending our current curbside garbage and organics services once the CVRD services become available. If you have any questions about the CVRD’s coming service, learn more here:
Website: www.planyourcowichan.ca
E-mail: curbside@cvrd.bc.ca CVRD
Recycling Hotline: 250-746-2540
To clarify, we are NOT ending our business at the end of this year, merely switching all clientele to the ticket system to make the transition from our services, to CVRD services as smooth as possible for you!
Where to get them!
Aitken and Fraser Store in Shawnigan Lake
Laughing Llama off the Hwy
Mill Bay Paint and Hardware in the Mill Bay Plaza
Drivers carry them also.
They are sold in booklets of 6 tickets for $25.00 currently, but will be moving to $30.00 June 1st. Each ticket is used for 25lbs of waste.
Red ones for garbage and green for organics.
They are sticky backed, the easiest way to use them is to stick it to the last bag put in your can.
So starting January 1, 2025 When you put any can or container out weighing 25lbs it will need a ticket, if both containers add up to 25lbs then one ticket is fine, if it’s 50 lbs then two tickets, 75 lbs three tickets etc…
We realize that this may be bumpy and somewhat confusing at first for those of you not familiar with the ticket system, but please work with us as we navigate this change too!
We will get into the rhythm in no time!
We as always will be in the office to talk you through it if you want that support.
FAQ’s!
Yes, it is okay to have two tickets on one can if the weight warrants it.
No, there is not a limit to what you put out, as long as you have enough tickets to cover the weight.
Yes, if you put garbage & organics out, with the total of them both being 25 lbs, one ticket is fine.
Please reach out if you have any questions or concerns!
billing@pandisposal.ca
250-743-3053
It is with much gratitude from all of us at PAN.
Many Thanks, The PAN Team
If we are unable to get out at all due to snow or severe ice the day we will be getting to you will be posted here.
How to tell if it's going to be a snow daySafety is our main concern, and we don't want to put you or the drivers at risk. Therefore, if the school busses aren't running, we won't be either.
If the busses are running, but the roads are snowy, or visibility is low, we will generally be out and about - but on those days, routes will take a lot longer. Therefore, give us a few extra hours before you pull your bins in or call the office. What happens when collection day gets missedWe will try and collect your organics and/or garbage at the first possible opportunity.
If the snow has melted or been removed from the neighbourhood, we are generally able to get to you the following day. If the roads remain snow-covered, and the ploughs haven't been able to dig you out, we have to wait until it is safe to navigate your neighbourhood. After several snow days in a row, we may decide it makes more sense to empty your bins the following week. |
The importance of being on time...Our drivers start early - by 8am - and because we can never quite know how long the route will take (i.e. what time we'll get to your street), it is really important that everyone have their bins out by 8am.
For more information, please send us an email at billing@pandisposal.ca E-Transfers - an easy way to pay!Many customers are finding that cash or cheque payments are difficult to organize, so we'd like to promote the option of e-transfers. This can be done through your online banking. If you have any questions about setting that up, you can contact us or your bank branch for assistance.
For e-transfers: We are registered for auto deposit, so when sending your payment you must include your account number or address we provide service to in the “Message Section” (this information is listed on the invoice). billing@pandisposal.ca Going Green - Island-wide!It's been a few years since we began the Organics program, we want to thank YOU for helping us reach our goal, which is to divert half of what our company collects from the "dump" ... and we are close! This means almost half of the waste produced in South Cowichan is being turned into rich, nutrient-dense garden soil instead of harmful, water-polluting leachates!
We're still struggling to collect clean, un-contaminated organic matter. I know it's easy to forget the bits (especially when food is past it's prime), but the the plastic, stickers, tags, bags, etc. have to be removed from food waste before it goes in your bin. |